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Maintenance Request Priority

We work diligently to complete all time sensitive requests within 24 hours. There are exceptions to every rule, however, so there are requests that will not be completed within this time frame. For example, we currently have a 3-4 week waiting period for special requests. The following list will give you a general idea of how we schedule work orders.

  1. Emergency Calls– Excessive water leaking, flooding, smoke detector sounding, fire, etc.
  2. Urgent Calls – Air conditioning is not working, deadbolt malfunctioning, refrigerator not working, etc.
  3. Routine Calls – Clogged sink, toilet, or tub, garbage disposal not working, blinds not working, etc.
  4. Special Requests – This would include any special accommodations or modifications requested which we would complete at our discretion and on our schedule.

Please take into consideration our schedule and keep in mind that this list is used for reference purposes and we may need to rearrange the order of things depending on our workload for the day, including production on vacant apartments. Also note, you will be charged for damages for which you are found liable. The following charges are applicable during occupancy when foreign objects are found which cause unnecessary repair.  These charges are due within seven days from the date of an official letter.

  • Jammed garbage disposal – foreign object, (per call) – $ 20.00
  • Replacement of garbage disposal – foreign object – $100.00
  • Plunging & snaking a toilet – $35.00
  • Pull Toilet – $75.00
  • (Labor will also be charged at $25.00 per hour, per man to complete the job)
  • Lock out fee after office hours – $35.00
  • Replace lock – $45.00
  • Replace key – $3.00
  • Trash (per bag) left in hallway, laundry room, or found outside – $25.00
  • Mail found on grounds (per item) – $5.00
  • Broken window – $100.00
  • Window screens – $25.00
  • Pet Waste fine (failure to pick up after your dog) each occurrence – $50.00
  • Illegal vehicles – $50 per occurrence – subject to towing at owner’s expense
  • Illegal parking – $50 per occurrence

If you have any questions regarding maintenance requests, please feel free to contact the office at 239.995.1008.

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Country View Garden Homes Preventative Maintenance Program

Preventative Maintenance by Apartment

Country View Garden Homes firmly believes in creating a quality leasing experience by maintaining a proactive stand on maintenance issues within our community.   Sounds heavy, right?  To make it simple, we want to make sure that any inconveniences that could happen to you are limited by preventing an issue before it starts.  We have developed an intensive plan to help us do just that.  Periodically or, once a quarter to be exact, we will enter your apartment for  a property inspection.  During this inspection, we will be inspect your water lines, air conditioner, screens, and appliances.  We will also take this time to document any areas of concern, such as damages or housekeeping issues.  So, it sounds like we just through the whole “limiting inconveniences” deal right out the window, huh?  The truth of the matter is that it makes it easier for us to maintain your apartment.  It also helps us to keep costs at the community down, helping us to keep your costs down as well.

An easy example is your air conditioner filter.  A clogged filter will cause your air conditioner to work longer to cool, increasing your electrical cost and shortening the life of your air conditioner. The air conditioner filter is only one part of our inspection, and if that can save you 5% of your a/c electrical cost each month, imagine what happens when we happen to find and correct multiple issues.  That can result in substantial savings!  Most problems, like anything else, don’t just show up overnight.  They accumulate over time.  Think about this, most people change the oil in their vehicle every 3 months/3,000 miles.  Do you absolutely have to?  No.  But the longer you go without that “proactive” maintenance, the higher the risk of further damage being incurred.

Now that we understand the proactive maintenance, let’s discuss the inspection of the property for damage and housekeeping.  In the lease agreement, it states that you are responsible for any damages that you may be found liable for.  This includes doors that have large holes,  walls that have been damaged, broken blinds, and cracked windows or screens.  This also includes housekeeping issues such as bags of garbage left inside or anything that might cause a pest issue.  If we find that the there is a resident  caused issue in the apartment,  you will receive a notice from us. This notice will normally be in the form of a 7-day notice to cure noncompliance letter, unless the situation poses an immediate health/safety concern.  This notice will lay out what violations were found and the steps to remedy the situation.  If you chose not to remedy the problem or the situation persists, this can be grounds to terminate your tenancy.

To sum this up, our proactive maintenance program is intended to not only make your life easier and our workload smaller so that when an emergency does happen, we can dedicate all our efforts towards that situation.  We love being here to assist all of our resident’s as professionally and efficiently as we can.  If you have any questions about our maintenance department or any input in regards to it, please bring it to us by leaving a comment below!  Thank all of you for being resident’s at Country View Garden Homes!

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