Maintenance Request Priority

We work diligently to complete all time sensitive requests within 24 hours. There are exceptions to every rule, however, so there are requests that will not be completed within this time frame. For example, we currently have a 3-4 week waiting period for special requests. The following list will give you a general idea of how we schedule work orders.

  1. Emergency Calls– Excessive water leaking, flooding, smoke detector sounding, fire, etc.
  2. Urgent Calls – Air conditioning is not working, deadbolt malfunctioning, refrigerator not working, etc.
  3. Routine Calls – Clogged sink, toilet, or tub, garbage disposal not working, blinds not working, etc.
  4. Special Requests – This would include any special accommodations or modifications requested which we would complete at our discretion and on our schedule.

Please take into consideration our schedule and keep in mind that this list is used for reference purposes and we may need to rearrange the order of things depending on our workload for the day, including production on vacant apartments. Also note, you will be charged for damages for which you are found liable. The following charges are applicable during occupancy when foreign objects are found which cause unnecessary repair.  These charges are due within seven days from the date of an official letter.

  • Jammed garbage disposal – foreign object, (per call) – $ 20.00
  • Replacement of garbage disposal – foreign object – $100.00
  • Plunging & snaking a toilet – $35.00
  • Pull Toilet – $75.00
  • (Labor will also be charged at $25.00 per hour, per man to complete the job)
  • Lock out fee after office hours – $35.00
  • Replace lock – $45.00
  • Replace key – $3.00
  • Trash (per bag) left in hallway, laundry room, or found outside – $25.00
  • Mail found on grounds (per item) – $5.00
  • Broken window – $100.00
  • Window screens – $25.00
  • Pet Waste fine (failure to pick up after your dog) each occurrence – $50.00
  • Illegal vehicles – $50 per occurrence – subject to towing at owner’s expense
  • Illegal parking – $50 per occurrence

If you have any questions regarding maintenance requests, please feel free to contact the office at 239.995.1008.

Parking Lot Restoration Schedule

We notified you in the September newsletter that we would undergo a process throughout the month of October for parking lot restoration. An outside company will be repairing, sealcoating and repainting the entire parking lot to make it look as good as new!

They will be making general repairs to sidewalks and the asphalt from Monday, October 6th through Thursday, October 10th. Please note, this process will be very loud as they will be breaking up the concrete and replacing it with new. Also, if anyone is caught marking in the new concrete they will be fined for the repairs necessary to fix it.

The schedule for parking lot closures is as follows:

 Monday, October 20th – Wednesday October 22nd

Front parking lot (Pondella Road) by Buildings A, B, C, D & E will be closed until Wednesday morning.

Wednesday, October 22nd—Friday, October 24th

Back parking lot (Ruby Drive) by Buildings I, J, K & L will be closed until Friday morning.

Friday, October 24th—Saturday, October 25th

Both side parking lots (along Landsdale & Barrett Roads) by Buildings F, G, H, M & N will be closed.

As a reminder, all vehicles will have to be moved from each section in advance. All vehicles not will be towed from the property at the owner’s expense. We appreciate your understanding and cooperation in this matter.

Please review the site map for a detailed map of the schedule. Please contact the office with any questions.

parking lot restoration site map

PARKING LOT RESTORATION IN OCTOBER

Beginning in October we will undergo a process throughout the month for parking lot restoration. An outside company will be repairing, sealcoating and repainting the entire parking lot to make it look as good as new! This process may cause a few temporary inconveniences, so we would like to offer some important information to make this as easy as possible on everyone.

They will be doing the parking lot one section at a time. These sections will be clearly marked off and no one will be allowed to park in the area until it is no longer marked. As the date gets closer, we will be providing you with a schedule so you’ll be able to plan and park accordingly. All vehicles will have to be moved from each section in advance. If there are any vehicles that aren’t being used, please remove them from the property during this process. If there are any vehicles that aren’t running and haven’t been removed when that section is scheduled for completion, we will be towing it from the property at the owner’s expense. Please keep in mind that there will be fewer spaces available for all residents to park in. We ask that you limit the number of guests you have at this time, to allow more spaces for our residents—your neighbors. We appreciate your understanding and cooperation in this matter.

The coating they use for the sealant has a very strong odor. During this process we highly recommend leaving your windows closed and your air conditioner running to prevent the smell from getting into your apartment. If you have any questions, please feel free to contact the office.

Hawaiian Luau Pool Party

Hawaiian Luau

Know Your Lease: Parking

We have been fortunate enough to be almost fully occupied for quite some time. With a full community comes full parking lots. We would like to take this opportunity to go over some of the rules on parking that are covered in your lease. You can find this information on page 3 of your Lease Agreement, under Paragraph 21: Parking and on the Community Policies, Rules and Regulations Addendum. There are additional community rules outlined on page 11 of the Welcome Home Packet. You can view copies of both of these documents here.

¨ There is no assigned parking, however, vehicles without permits must be parked in the parallel parking spaces located on the north and east sides of the property.

PARKING

¨ We allow one vehicle per licensed, authorized resident in the apartment.

¨ All vehicles must be registered with the office and have a parking permit displayed so it is easily visible.

¨ You are allowed to repair or replace flat tires, but any other repairs cannot be made on property.

¨ All vehicles must have valid license and registration or will be subject to towing.

¨ Any vehicle blocking an exit, dumpster, drive way, or that is parked illegally will immediately be towed without notice at the owner’s expense.

¨ Washing vehicles on property is not permitted.

¨ Parking is on a first come first serve basis.

¨ Each household is allowed two (2) vehicles that may be parked up front next to the buildings.

¨ All vehicles parked in front of the buildings MUST have a parking permit on the rear driver side window bottom corner (if windows are tinted then permit must be placed front driver side window bottom corner).

¨ Any vehicles parked illegally or without the parking permits are subject to towing at the owners expense.

Resident(s) are responsible for obtaining parking permits from the leasing office. We will be placing orange tags on any vehicles that do not have a parking permit. If you see one on your vehicle, please contact the office and we will be happy to provide you with a permit if the vehicle belongs to you, a resident, and you have not exceeded the allotted number of vehicles for your apartment.

If you have any questions regarding this topic, please don’t hesitate to contact the office at 239.995.1008.

 

Community Pool Rules

The rules and regulations listed below are for the protection and benefit of all to assure safe and sanitary operation of the pool and bathing facilities.  Keep in mind, most of these rules are due to health code ordinance and the swimming pool could be closed down temporarily or permanently if we were inspected and rules were not being followed. Parents are requested to caution their children to observe rules.

  • POOL IS OPEN FROM DAWN TO DUSK. Absolutely no admittance any other time.
  • SWIM AT YOUR OWN RISK.  All persons using the pool or pool area do so at their own risk, as management does not assume responsibility for any accident or injury in connection with such use.
  • NO LIFEGUARD ON DUTY!
  • NO DIVING ALLOWED!
  • NO GLASS OF ANY KIND allowed in pool area.
  • DO NOT TAMPER WITH OR TAKE DOWN THE ROPE AND BUOYS.  (Required by law)
  • OBEY ALL POSTED POOL RULES.  (In addition to the rules stated here.)
  • Guests must be accompanied by a resident at all times.
  • Children 15 and under must be accompanied by an adult resident (over 18 years old).
  • LITTERING WILL NOT BE TOLERATED AT THE POOL.
  • NO PETS ALLOWED INSIDE POOL AREA.
  • ALCOHOL WILL NOT BE ALLOWED IN THE POOL AREA.  NO EXCEPTIONS.  DON’T ASK.
  • NO DIAPERS ALLOWED IN THE POOL.
  • No running, pushing or wrestling.
  • NO CUTOFFS OR STREET CLOTHES ALLOWED IN THE POOL!  Proper pool attire is to be worn at all times.  Nudity and thongs are not allowed.
  • No abusive or vulgar language will be tolerated.
  • NO FOOD, CANDY OR GUM AT THE POOL.  Small snacks and can soda are an exception.  For your safety, do not swim for at least 20 minutes after eating.
  • NO TOYS IN THE POOL.  Floatation devices are an exception until they become a problem for others.

If you or your guests are disrupting the other residents, you will be asked to leave and your pool privileges may be suspended indefinitely.  If you refuse to leave when asked, or return without permission, you will be trespassing.

The pool is a “privilege” we want all our residents to enjoy. The management reserves the right to refuse entry or deny pool privileges at its sole discretion.

 

School’s Out for Summer Bash

We all know the feeling of anticipation every child in school feels as summer approaches. They begin to lose focus just a bit and get lost in thoughts of sleeping in and having no homework to complete. Summer is a time of fun and we want to help our resident’s kick off their summer the right way. Join us on Saturday, June 7th from 11:00 a.m. – 3:00 p.m. for our “School’s Out for Summer Bash”!

School's Out for Summer Bash 2014

We’ll be providing a a picnic lunch complete with checkered blankets on the ground and an ice cream bar with classic flavors and all the toppings.

We’ll also have a variety of games for the kids to play and music for everyone to enjoy!

  • Lawn Twister
  • Potato Sack Race
  • Pinata
  • Water Balloons & Guns
  • Frisbee, Kickball, & Cornhole
  • Bubbles

We are really looking forward to kicking off summer with you! If you have any questions, please feel free to contact the office at 239.995.1008

Holiday May

The month of May is chalked full of holidays! We start the month with May Day on the 1st. Originally a pagan holiday, the roots of the modern May Day bank holiday are in the fight for the eight-hour working day in Chicago in 1886, and the subsequent execution of innocent anarchist workers. In the months prior to this date workers in their thousands were drawn into the struggle for the shorter day.

Then we celebrate Cinco de Mayo. Literally “the Fifth of May”, Cinco de Mayo is a Mexican Holiday celebrating the Battle of Puebla, which took place on May 5, 1862. It was short-lived, as the French army regrouped and continued; eventually taking Mexico City, but the euphoria of an unlikely victory against overwhelming odds is remembered every May fifth.

On May 11th we celebrate Mother’s Day – a celebration honoring mothers and motherhood, maternal bonds, and the influence of mothers in society . Be sure to send your mother a gift or card – or at least give her a call – and let her know just how much she means to you.

We close out the month with Memorial Day on the 26th. Memorial Day, originally called Decoration Day, is a day of remembrance for those who have died in our nation’s service.  There are many stories as to its actual beginnings, with over two dozen cities and towns laying claim to being the birthplace. Regardless, it is a day to pay tribute to those who paid the ultimate sacrifice providing the freedoms we enjoy on a daily basis.

 

Easter Eggstravaganza

2014 Easter EggstravaganaPlease join us tomorrow, Saturday, April 12th from 8:00 a.m. – 11:00 a.m. for our Annual Easter Eggstravaganza!! Children and parents alike are sure to have a blast at this event!! This year we will be doing a bit more than just an Easter egg hunt. Following is a schedule of all the events we have planned:

  • 8:00 a.m. – Families arrive
  • 8:15 a.m. – Easter Egg Hunt begins (please be sure to bring a basket, bucket, bag, or whatever you can fill with eggs for each child)
  • 9:00 a.m. – Easter egg hunt prizes will be given to the winners!! There will be 10 ‘prize’ eggs hidden around the courtyard
  • 9:30 a.m. – Egg & Spoon Race, for this game players will be given and egg (hard-boiled) and a plastic spoon. Players will hold their egg in their spoon and must get from the starting line to the finish line without dropping the egg.
  • 10:00 a.m. – Bunny Hop Race, for this game players will hop like a bunny from the starting line to the finish line.
  • 10:30 a.m. – Pin the Tail on the Easter Bunny. This game is just like Pin the Tail on the Donkey! Players will be blindfolded, spun around a few times and given a tail to pin (tape) on the Easter Bunny.

We will also have a candy buffet set up for everyone to enjoy! You can never have too much candy at Easter, right?! We are really looking forward to this family-friendly, super fun Easter Eggstravaganza!! If you have any questions, please feel free to contact the office at 239.995.1008

Country View Garden Homes Preventative Maintenance Program

Preventative Maintenance by Apartment

Country View Garden Homes firmly believes in creating a quality leasing experience by maintaining a proactive stand on maintenance issues within our community.   Sounds heavy, right?  To make it simple, we want to make sure that any inconveniences that could happen to you are limited by preventing an issue before it starts.  We have developed an intensive plan to help us do just that.  Periodically or, once a quarter to be exact, we will enter your apartment for  a property inspection.  During this inspection, we will be inspect your water lines, air conditioner, screens, and appliances.  We will also take this time to document any areas of concern, such as damages or housekeeping issues.  So, it sounds like we just through the whole “limiting inconveniences” deal right out the window, huh?  The truth of the matter is that it makes it easier for us to maintain your apartment.  It also helps us to keep costs at the community down, helping us to keep your costs down as well.

An easy example is your air conditioner filter.  A clogged filter will cause your air conditioner to work longer to cool, increasing your electrical cost and shortening the life of your air conditioner. The air conditioner filter is only one part of our inspection, and if that can save you 5% of your a/c electrical cost each month, imagine what happens when we happen to find and correct multiple issues.  That can result in substantial savings!  Most problems, like anything else, don’t just show up overnight.  They accumulate over time.  Think about this, most people change the oil in their vehicle every 3 months/3,000 miles.  Do you absolutely have to?  No.  But the longer you go without that “proactive” maintenance, the higher the risk of further damage being incurred.

Now that we understand the proactive maintenance, let’s discuss the inspection of the property for damage and housekeeping.  In the lease agreement, it states that you are responsible for any damages that you may be found liable for.  This includes doors that have large holes,  walls that have been damaged, broken blinds, and cracked windows or screens.  This also includes housekeeping issues such as bags of garbage left inside or anything that might cause a pest issue.  If we find that the there is a resident  caused issue in the apartment,  you will receive a notice from us. This notice will normally be in the form of a 7-day notice to cure noncompliance letter, unless the situation poses an immediate health/safety concern.  This notice will lay out what violations were found and the steps to remedy the situation.  If you chose not to remedy the problem or the situation persists, this can be grounds to terminate your tenancy.

To sum this up, our proactive maintenance program is intended to not only make your life easier and our workload smaller so that when an emergency does happen, we can dedicate all our efforts towards that situation.  We love being here to assist all of our resident’s as professionally and efficiently as we can.  If you have any questions about our maintenance department or any input in regards to it, please bring it to us by leaving a comment below!  Thank all of you for being resident’s at Country View Garden Homes!

Follow

Get every new post delivered to your Inbox.

Join 230 other followers

%d bloggers like this: